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Triage Clinician

Job description

About the role

The Enhanced Triage Service is a telephone-based triage service and is one of two entry points into the Mental Health Program- the other being the PACER (Police, Ambulance and Clinical Emergency Response) clinician. As such it is crucial to the referral process across all sites where a Mental Health Assessment is required. It includes all referrals into the Adult, Child and Adolescent (CAMHS) Aged Mental Health Service and all other programs in Mental Health. This position is integral to ensuring that the program runs in an efficient manner.

This position is critical in the initial engagement and development of successful relationships with clients to ensure they have access to appropriate treatment and advice. Triage is the first important step in the recovery process. The Triage Clinician is key to providing high quality, evidence-based screening, and assessment overnight to assist clients to address their mental health concerns and contribute to the prevention and reduction of mental health symptoms. This program is essential to the Mental Health Program and the services it offers patients, carers, services, and the wider community. The triage clinician will be required to work rostered shifts over a 24-hour 7 day week rotating roster.

What we can offer you

For those moving to the area the Mental Health Workforce Navigator can assist with accommodation needs, childcare or schooling for families, job opportunities for partners, connection to community, clubs and interest groups to help you settle into the region.

Relocation incentives may also be available for the right candidate

Salary packaging to optimise your take home pay by utilising the salary packaging option

Subsidised staff parking and gym memberships: park securely onsite for less than the cost of a coffee ($2.20/day)

Options to purchase extra leave is available to help staff achieve work life balance

Professional development and study leave is supported to help reach your learning and career goals

About you

Candidates will have demonstrated experience, skill and / or knowledge in the provision of direct clinical care to people who have experienced mental illness along with a working knowledge of the relevant Mental Health Act.

Eligible candidates will be a Registered Psychiatric Nurse Grade 4, Occupational Therapist Grade 3, Social Worker Grade 3, or Psychologist Grade 3

Essential Criteria

  • Current registration with AHPRA as a Registered Nurse or ability to apply to the relevant Allied Health professional association
  • At least 5 years’ experience in mental health service delivery
  • Highly developed skills in psychiatric assessment and formulation of management plans
  • Experience and expertise in the provision of psychiatric consultation and the provision of recommendations for treatment, care planning and management
  • Highly developed interpersonal, communication and negotiation skills. The capacity to work with service providers across differing sectors and consumers from differing backgrounds, ages and cultural beliefs
  • A highly developed understanding and application of recovery focused principles and a commitment to embedding them in triage practice
  • Provision of leadership, supervision and support to the multidisciplinary team and work a rotating roster, this includes assistance, support and advice to IPU on night shift if a Registered Nurse
  • Experience in the recognition of people experiencing a Dual Diagnosis (mental health and alcohol/substance use disorders) and the provision of brief interventions
  • A thorough understanding and ability to utilise the State-wide Psychiatric Triage Scale, National Standards for Mental Health Services, National Safety and Quality health Service Standards and the Charter of Healthcare Rights.


  • Experience and expertise in the provision of mental health service delivery in child/youth and/or aged psychiatric populations
  • Completed or undertaking further tertiary education in related areas

How to Apply

Further information can be obtained by contacting:

Marion Taylor

Recruitment Consultant

E: [email protected]

T (07) 2112 6558

Melbourne, Victoria
Medical and Nursing

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